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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Denise Bassham

October 24, 2025

5  out of  5
rating by Denise Bassham
"Mary was very helpful with all the information that we needed."
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Stixkid

October 24, 2025

5  out of  5
rating by Stixkid
"I used to think State Farm was the best until I was canceled by them and then given a better rate by all state with the exact same record that I was canceled for. And make no mistake, I told Allstate everything so it wasn’t like they didn’t know. They also under insured my house and we’re going to raise the rate ridiculously once the bundling was done. I now have much more appropriate insurance for less money through Allstate. I was in a State Farm customer for at least 40 years. You bet I’m pissed off. Don’t make the same mistake. This is all still true, but I have to say that I did have a claim and they actually came back and did help me and Mary did a good job as well as the other people I spoke to in the office. So I give them some credit for that."
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Kenda Davis

October 22, 2025

5  out of  5
rating by Kenda Davis
"Thank you for all the help! Janine was so helpful in getting my auto insurance straightened out. Great rates too!"
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Brad Reed

October 22, 2025

5  out of  5
rating by Brad Reed
"Lynn Greer does an excellent job. A true professional who is always quick to respond and help. Bethany Riggan is always fast to respond and is extremely helpful."
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Brenda Harrison

October 22, 2025

5  out of  5
rating by Brenda Harrison
"Excellent customer service. Kathy was knowledgeable and addressed my concerns immediately."
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Hallie Chonko

October 21, 2025

5  out of  5
rating by Hallie Chonko
"Mary was helpful in clarifying the State Farm account number changes and kind enough to verify that my payment was applied to the correct policy."
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Cheryl Blackett

October 21, 2025

5  out of  5
rating by Cheryl Blackett
"Amy was extremely helpful today. I didn’t realize it was her lunch time and she still helped me. I believe she went over and beyond her responsibilities to make sure I left satisfied. I highly recommend them."
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Allison U

October 17, 2025

5  out of  5
rating by Allison U
"Anytime I call the office, everyone is so informative and helpful. Jeannine went above and beyond this last phone conversation to help me with a situation that was insurance related but also helped me personally how to problem solve my situation. Thank you Jeannine!!! Jeff, you have a wonderful staff and it does not go unappreciated."
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T.G. Frahn

October 16, 2025

5  out of  5
rating by T.G. Frahn
"Jeannine was incredibly helpful through this process, especially in describing each individual part of my policy. She gave examples of scenarios to help me visualize every aspect of my coverage. I am grateful for her attention to detail"
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Laura Anderson

October 15, 2025

5  out of  5
rating by Laura Anderson
"Amy Stephens is ALWAYS there when I need anything. Very professional, reliable and honest. She goes above and beyond for all of our needs rather it be related to our personal or business accounts. I highly recommend anyone to her."
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Kamyll Earnest

September 25, 2025

5  out of  5
rating by Kamyll Earnest
"My experience today was VERY helpful Ms. Jeannine gave me all the information I could ask for and more . She was such a big help for me Thank you ."
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Pete Linder

September 19, 2025

5  out of  5
rating by Pete Linder
"Amy was awesome. Quick to respond and answer questions in getting our new policy in place. Highly recommend"
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Treston Security Tennessee

September 17, 2025

5  out of  5
rating by Treston Security Tennessee
"Treston is my employer. I, an individual is the customer. Ms. Mary and Ms. Amy took all the time I needed to listen to my concerns and then offered a plan with solutions to ensure my transition from another state was smooth and seamless. I feel very comfortable to be back with State Farm and with Jeff Summer's agency."
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Anna Bingham

September 16, 2025

5  out of  5
rating by Anna Bingham
"Mary is so helpful and wonderful tow work with!"
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Molly Buring

September 10, 2025

5  out of  5
rating by Molly Buring
"Amy was great and super helpful!"
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lou n marnie Yorkcrawford

September 9, 2025

5  out of  5
rating by lou n marnie Yorkcrawford
"Jeannine was very helpful with my homeowners policy inquiry! Thanks Jeanine!"
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Richard Williams (Richard)

September 5, 2025

5  out of  5
rating by Richard Williams (Richard)
"Amy Stephens was super efficient in providing me with a great quote which I accepted. She was very cordial and easily incorporated all of my requirements. I highly recommend talking with Amy for your insurance needs."
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Chris Allwardt

August 28, 2025

5  out of  5
rating by Chris Allwardt
"State Farm is hands down the best insurance company. Amy at Jeff Summers branch was extremely helpful today. She was knowledgeable, personable and efficient."
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Richard Armstrong

August 27, 2025

5  out of  5
rating by Richard Armstrong
"Agent Amy Stephens provided timely and knowledgeable service in handling my situation. Her assistance and the resulting cost made for an excellent experience!"
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C T

August 25, 2025

5  out of  5
rating by C T
"Great experience, no problems everything was simple and fast. Amy Stephens was awesome❗️"
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Chase White

August 23, 2025

1  out of  5
rating by Chase White
"They're not open 24 hours"
We responded:
"Thanks for your review. We are sorry that you may not have had the experience you expected. Our team members are available 24/7 by phone with the lobby open 9-4 Monday through Friday. Give us a call and we’d be glad to help you - 24/7. "
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KIm Williams

August 21, 2025

5  out of  5
rating by KIm Williams
"Amy was great! Made the process to change my insurance carrier to State Farm so easy!"
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Dalila S

August 12, 2025

5  out of  5
rating by Dalila S
"We are new to this city and needed insurance. Jeff Summers office was recommended by my agent from my home state. I called over the phone and Amy was so helpful and efficient!! She made the process easy and seamless for me and her turn around time was superb!"
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Chloe Neuman

July 29, 2025

5  out of  5
rating by Chloe Neuman
"Jeannine was so helpful! I’m a first-time renter and was nervous about getting insurance but Jeannine made the process so easy. She was so sweet and easy to talk to. Great experience!"
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Michael Beckham

July 18, 2025

5  out of  5
rating by Michael Beckham
"Mr. Summers and his entire office staff (most recently Amy) have been so helpful by answering questions and fixing problems. They are great communicators and genuinely want to find solutions. I highly recommend this office!"